1. What will we use your data for?

In general, your personal data will be used to relate to you, provide our services, and respond to the requests you have made through the forms on our website.

Likewise, they may also be used for other activities, such as sending you advertising or promoting our activities.

2. Why do we need to use your data?

Your personal data is necessary to relate to you and provide our services, allowing us to use your information within the law.

However, there are certain situations in which we will need your prior permission to carry out certain activities, such as sending you advertising or publishing your image on the Internet. For this, we will provide you with a series of checkboxes that will allow you to decide clearly and simply about the use of your personal information.

3. Who will know the information we ask you for?

In general, only the personnel of our entity who are duly authorized may be aware of the information we ask you for.

Likewise, those entities that need access to your personal information so that we can provide our services may be aware of your personal information. For example, our bank will know your data if the payment for our services is made by card or bank transfer.

Also, public or private entities to which we are obliged to provide your personal data may be aware of your information. For example, the Tax Law requires providing the Tax Agency with certain information about economic transactions that exceed a certain amount.

In the event that, in addition to the cases mentioned, we need to disclose your personal information to other entities, we will ask for your permission beforehand through clear options that will allow you to decide in this regard.

4. How will we protect your data?

We will protect your data with effective security measures according to the risks involved in the use of your information.

For this, our entity has approved a Data Protection Policy, and annual controls and audits are carried out to verify that your personal data are secure at all times.

5. Will we send your data to other countries?

In the world, there are countries that are safe for your data and others that are not so. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of the protection of your data.

In the event that, in order to provide the service, it is essential to send your data to a country that is not as safe as Spain, we will always ask for your permission beforehand and apply effective security measures to reduce the risks of sending your personal information to another country.

6. How long will we keep your data?

We will keep your data for the duration of our relationship and as long as the laws require us. Once the applicable legal deadlines have expired, we will proceed to securely and environmentally friendly delete them.

7. What are your data protection rights?

At any time, you can contact us to find out what information we have about you, correct it if it is incorrect, and delete it once our relationship is finished, if this is legally possible.

You also have the right to request the transfer of your information to another entity. This right is called “portability” and can be useful in certain situations.

To request any of these rights, you must make a written request to our address, along with a photocopy of your ID, to identify you.

In the offices of our entity, we have specific forms to request these rights and offer our help in filling them out.

To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).

8. Can you withdraw your consent if you change your mind later?

You can withdraw your consent if you change your mind about the use of your data at any time.

For example, if you were interested in receiving advertising for our products or services in the past but no longer wish to receive more advertising, you can notify us through the opposition to treatment form available at our entity’s offices.

9. In case you believe that your rights have been disregarded, where can you file a complaint?

If you believe that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency through one of the following means:

– Electronic headquarters: www.agpd.es

– Postal address:

Spanish Data Protection Agency C/ Jorge Juan, 6 28001-Madrid

– By phone:

Tel. 901 100 099

Tel. 91 266 35 17

Filing a complaint with the Spanish Data Protection Agency is free of charge, and the assistance of a lawyer or solicitor is not required.

10.Will we create profiles about you?

Our policy is not to create profiles of users of our services.

However, there may be situations in which, for the purpose of providing the service, commercial or otherwise, we need to create information profiles about you. An example could be the use of your purchase or service history to offer you products or services tailored to your tastes or needs.

In such a case, we will always inform you in advance and apply effective security measures to protect your information at all times from unauthorized persons who may try to use it for their own benefit.

11. Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always ask for your prior permission through clear options that will allow you to decide in this regard.

12. Quality of the processed data

Our policy is not to collect data from individuals under the age of thirteen, and in the event that an individual under the age of thirteen provides us with their data, we will proceed to immediately destroy it.

You should not provide us with false or third-party data without their consent. You are responsible for the truthfulness and accuracy of the data provided.